At Notionary, we are committed to providing high-quality digital products. Since our products are digital and instantly accessible, we generally do not offer refunds once a purchase has been completed. However, we understand that issues may arise, and we are committed to ensuring customer satisfaction.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
Technical Issues – If the template is not functioning as described due to a technical error on our end, and we are unable to resolve it within 7 days of your request.
Duplicate Purchase – If you accidentally purchase the same template more than once, we will refund the duplicate transaction.
Non-Access to Product – If you do not receive access to your purchased template due to a technical failure, and our support team is unable to resolve the issue.
Non-Refundable Cases
Refunds will not be issued in the following cases:
Change of Mind – If you decide you no longer want the template after purchasing.
Lack of Feature Awareness – It is your responsibility to review the product details, features, and demo before purchasing.
Incorrect Product Choice – If you purchase the wrong product and request an exchange or refund.
Customization or Modification – If you have made personal modifications to the template after purchase.
Failure to Use – If you purchase the template but do not utilize it for any reason.
How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
Contact Us – Send an email to support@dragframe.com with the subject line: “Refund Request – [Order Number]”.
Provide Details – Include a detailed explanation of the issue, along with any relevant screenshots or proof.
Resolution Process – We will review your request and respond within 3–5 business days with a resolution.
Chargebacks & Disputes
If a chargeback or dispute is filed without first contacting us, we reserve the right to block future purchases and report fraudulent claims to payment processors. We encourage open communication to resolve any concerns.
Need Help?
If you have any questions, please reach out to our support team at support@dragframe.com. We are happy to assist you.
